We get it, sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we accept returns and refund your money.
Prescription Eyewear
1. Prescription eyewear OR Contact Lens are not applicable for exchange/ refund.
2. Please allow 7-10 days for prescription eyewear to adjust to your eyes.
3. We cannot replace the lens or issue a refund if you do not like the color of the contact lens in case you have already opened the contact lens package.
4. We offer returns, refunds, and exchanges on non-prescription eyewear, including sunglasses and ready-made eyewear, within 7 days of receiving the product.
5. Order placed under offers or coupon discounts are not applicable for return or refund, exchanges are only allowed one, so play it safe.
In case of Returning/ Exchanging a product/s:
1. Reverse pick-up charges are Rs. 150, or you can send it via courier to us yourself, As we do not have our own delivery service, we rely on delivery partners like BlueDart, Delhivery, DTDC, etc.
In case we initiate the Reverse Pick-up from our end, the Amount of Rs. 150 will be deducted from your Refundable amount. Or you’ll have to pay ₹150/- in advance.
2. Returns/ Refunds are processed within 2 weeks after the product reaches us and the quality check is satisfactory.
Return Orders are to be shipped at:
Shop no. 10, Nirvana Eyecare, 78 Business Park, BMC Market Building, Station Road. Bhandup (W). Mumbai – 400078
Ph: +917666696666
To know more about our Refund Policy, kindly visit our refund policy page.
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