Returns Policy?
Returning an unwanted item?
We get it, sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we accept returns and refund your money.
In case of Returning/ Exchanging a product/s:
1. Reverse pick-up charges are Rs. 150, or you can send it via courier to us yourself, As we do not have our own delivery service, we rely on delivery partners like BlueDart, Delhivery, DTDC, etc.
In case we initiate the Reverse Pick-up from our end, the Amount of Rs. 150 will be deducted from your Refundable amount. Or you’ll have to pay ₹150/- in advance.
2. Returns/ Refunds are processed within 2 weeks after the product reaches us and the quality check is satisfactory.
3. Order placed under offers or coupon discounts are not applicable for return or refund, exchanges are only allowed one, so play it safe.
Return Orders are to be shipped at:
Shop no. 10, Nirvana Eyecare, 78 Business Park, BMC Market Building, Station Road. Bhandup (W). Mumbai – 400078
Ph: +917666696666
If you return an item requesting a refund within days of the item being delivered to you, we’ll give you a full refund via Bank Transfer (NEFT). We aim to refund you within 2 weeks from the day it has been delivered back to us.
Original Condition: The item tags should not have been broken and all packaging should be intact.
Used or Damaged Items:
If an item is returned to us in damaged, worn, or unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/ unused and in the same condition, you received them with their original packaging and all tags and labels attached.
Prescription Eyewear
1. Prescription eyewear OR Contact Lens are not applicable for exchange/ refund.
2. Please allow 7-10 days for prescription eyewear to adjust to your eyes.
3. We cannot replace the lens or issue a refund if you do not like the color of the contact lens in case you have already opened the contact lens package.
Responsibility
Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.
Want to exchange an item?
All returned items will be refunded once they’ve been received by our warehouse. Need a different style or color of an item? Simply place a new order!
Received a damaged item?
Contact us within 24 hours of receiving your item with a picture of the damage. We will arrange to ship an alternate item to you or refund as you may prefer within 14 days.